Refund Policy
Thank you for shopping with Namaste Delights. We strive to provide the best quality products and customer service. If you are not entirely satisfied with your purchase, we’re here to help.
1. Returns
Our products are perishable goods, and therefore, all sales are final. However, we understand that issues can arise. Please read our policy below for details on how we handle refunds and replacements.
2. Refunds and Replacements
Eligibility for Refunds or Replacements:
- If you receive an incorrect or damaged item, you are eligible for a refund or replacement.
- You must report any issues within 4 hours of receiving your order. Please provide a detailed description of the issue and photographic evidence of the damage or incorrect item.
How to Request a Refund or Replacement:
- Contact our customer service team at [email protected] or call us at +6018 575 9000 within 4 hours of receiving your order.
- Provide your order number, details of the issue, and any relevant photographs.
Refund Process:
- Once we receive your request and evaluate the issue, we will notify you of the approval or rejection of your refund or replacement.
- If approved, we will process the refund to your original method of payment within 2 business days. For replacements, we will arrange for the delivery of the correct item at the earliest convenience.
3. Non-Refundable Items
Certain items are non-refundable, including:
- Custom or personalized orders
- Gift cards
- Sale items
4. Exchanges
We do not accept exchanges for different items. If you received a damaged or incorrect item, please follow the steps outlined in the Refunds and Replacements section.
5. Shipping
You will be responsible for paying for your own shipping costs for returning your item, if applicable. Shipping costs are non-refundable.
6. Contact Us
If you have any questions about our refund policy, please contact us:
- Email: [email protected]
- Phone: +6018 575 9000
- Address: No 834, Jalan Sentul
Thank you for your understanding and cooperation.
